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 Bromsgrove:  01527 837076 
 Birmingham:  01564 829541
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Scooters - FAQ

Please click on a question to reveal the answer:

1.  Do I need insurance for my mobility scooter?

At the moment you are not legally required to have insurance for driving your mobility scooter on the road...

However, we at Magbility feel it would be a sensible precaution to take out an insurance policy to cover your mobility scooter against accidental damage or theft. This will also protect you in the event of third party liability, in case of damage or injury caused by you to someone else or their property whilst riding your mobility scooter.

We have partnered with Mark Bates Ltd, who specialise in mobility insurance and they have many years of experience in dealing with all aspects of mobility liabilities. Ask our sales staff for details or visit:

2.  Where can I go and do I need road tax?

If you have a mobility scooter which is not capable of more than 4mph (6.4kph) you do not need to hold any "road tax". However, if your mobility scooter is capable of up to 8mph (12,8kph), you are obliged to apply for a tax disc.

Request a copy of the tax disc application form. (Please click this link to the website) The disc is free of charge and it is essentially a registering process for your machine.

Generally speaking, mobility scooters can be driven (with care!) on public pathways and pavements and the larger scooters, the ones that travel at 8mph, are legally allowed on the roads. However, experience has taught us that driving your scooter on public roads should be avoided wherever possible.

3. How often should I charge my batteries?

It depends on how often you use your scooter but, as a general rule, if you use your scooter during the day you’ll need to recharge its battery at night. There is no need to run the battery down before you recharge, it won’t damage or affect the battery’s capacity if you charge it when it’s not empty. With some scooters you're not supposed to charge the batteries if they have more than 80% power left, or charge them for more than 12 hours at a time. The instructions should make it clear whether it's possible to overcharge the batteries; this is something we look out for when we test scooters.

4. How long do my batteries last for before they need replacing?

This depends on how often you use your scooter, but you could be looking around 18months to 2 years.

When your battery is fading, you’ll notice its capacity will reduce and you won't be able to travel the distances you once did on a single charge. For this reason, it’s a good idea to book an annual service and consider replacing your batteries then.

5. Where can I store my mobility scooter?

Wherever you store your mobility scooter it should be in a secure, clean and dry environment that is protected from damp and extreme temperatures (both hot and cold).

Some people store their scooters inside their homes, usually in the kitchen or hallway. Generally speaking, though, it is better to use an outdoor shed or garage with a power supply so you can charge your scooter after it has been used.

If you do not have access to a shed or garage, don’t worry, you can keep your mobility scooter under a cover. These are ideal if you only have a limited amount of space and want to keep it close to your home and you will be able to re-charge your scooter using the correct sort of extension cable – only when it is safe to do so, of course click here to see the available covers in our scooter accessories.

6. Can you take a mobility scooter on a plane?

The only general rule with boot scooters is to contact the airline in advance and provide details about your scooter to obtain prior permission. They're likely to ask you for the make, model, weight, size and whether it folds or dismantles. You’ll also need to know what type of battery your scooter has, and its weight. Take the operating manual with you when you fly. You won’t be able to take it on as hand luggage, so it will have to travel in the hold.

7. How do I dismantle a boot scooter?

First, you unlock the seat underneath and take it off (once detached, some seats also fold and armrests detach). Second, remove the battery – some simply lift out and others require you to depress a lever. Some models now allow you to split the chassis into two at this stage. Finally, you unscrew the tiller or fold it down. If you've lost your instruction manual, some manufacturers hold these online, so it's worth a search if you need extra advice - or you could contact the manufacturer directly.  

8. Will I be able to lift a boot scooter on my own?

There is no guarantee that you’ll be able to handle a scooter on your own, particularly foldable versions as they are heavy and can be awkward to lift. With dismantling scooters, the tiller is usually the heaviest part we at Magbility give a full demonstration on lifting your scooter into a vehicle and offer different ways to avoid any injuries. There are also aids that can be purchased to assist in lifting if required. Please contact us for more information.

9. What’s the maximum weight a mobility scooter can carry?

Scooters typically have a maximum carrying capacity of 18-24 stone, but you’ll need to check the capacity of the scooter before you buy. Overall weight can affect performance – the heavier the user, the more the machine will struggle up hills.

10. Will my mobility scooter cope with hills?

Mobility scooters tend to struggle with hills, but that doesn’t mean to say you can’t use them in hilly areas. Generally, they can cope with a small slope – the same gradient used for wheelchair access ramps. Some can cope with a slightly steeper slope, but any steeper and they are likely to cut out.

11.  How do I secure my mobility scooter?

You can lock it with a chain and padlock, but it’s best to keep it indoors or in a locked garage. Scooters have serial numbers so they can be tracked by the police.

12.  Do I need to service my mobility scooter?

It’s recommended that you do this once a year or at any point when you notice a change in performance, such as unusual noises or squeaks or if the tyre tread is becoming shallow. Visit our Service Page.

Magbility - Working in partnership with:


Bromsgrove Showroom:

The Mobility Centre Bromsgrove
Unit 22
Sanders Road Industrial Estate
Sanders Road
B61 7DG

01527 837076

Birmingham Showroom:

The Mobility Centre Becketts Farm
Unit 3
Heath Farm
Alcester Road
B47 6AJ

01564 829541